HJElectronics , 34

Call centre industry is one of the booming and highly competitive business sectors in India. With the advancements in telecommunications sector a lot of communication devices are now available in the markets which make the process in call centers an easier, comfortable and quicker job. The hardware requirements of call centers mainly focus on call processing and call management devices like headsets, amplifiers, dialers, telephone voice recording systems, voice loggers and interactive voice systems for efficient call handling in call centers.

Telephone headsets:

A telephone headset functions by replacing the handset of a telephone. Mainly used in call centers and by people in telephone-intensive jobs the telephone headsets are the devices that generally combine headphones for hearing and a microphone for speaking purposes. These headsets are now available as wireless headsets for the people who wish to talk while moving around. These are generally available in monaural and binaural forms to suit different needs. The monaural headsets are the single ear piece headbands that are typically used for pc gaming, music and as internet phone where as binaural headsets are the double ear piece headbands that can be wired for stereo sound. The luminous headsets that come in both the models have the ability to block most of the background noise and suitable for most noisy environments. The convertible models of chameleon headsets available in the market are the most comfortable ear style headsets that ensure perfect and stable fit regardless of ear size or shape. Available in variety of styles, Kyung-Jin headsets are the light and durable models of Eos headsets that offer superior sound quality by best noise cancelling features.

Headsets Amplifiers:

Headset amplifiers are the devices that are generally used to boost the volume of the headsets that facilitate louder and clearer call conversations. Available as telephone amplifiers for multiple line phones, the luminous headset amplifiers are the premium choice of headset amplifiers that come in 12 different combinations for compatibility to almost any phone system in the world. Equipped with simple single button controls, the chameleon headset amplifiers come in best compact varieties that provide various user friendly options that can be easily accessed for voice control by the users. The Kyung-Jin amplifiers for headsets are the most easy to install amplifiers that help to boost the volumetric features of headset devices to the maximum level thus providing ultimate sound experience to the users.

Headset Dialers:

A dialer is an electronic device that is connected to a telephone line to monitor the dialed numbers and alter them to seamlessly provide services that otherwise requires lengthy access codes to be dialed. A headset dialer can normally be classified into various types as auto dialer, preview dialer, progressive dialer and predictive dialers. The luminous headset dialers are the single line phone dialers that come with automatic phone answering options and best features for recording the conference calls. The elegantly designed models of chameleon headset dialers are best suited for newly setup call centers. These dialers are the complete telephone dialers that offer to work on multiple functions like talking on the phone; taking notes and working with PC simultaneously. The Kyung-Jin dialers are the caller-ID headset telephone systems that come with adjustable display board and various control functions on LCD display.

In this fast paced commercial world, the importance of retaining customers for future benefits and expanding business has become paramount. Companies around the globe have identified the need of keeping an organized track of their customers. With a view to gain an insight into the customer behaviour and modify the business operations accordingly, customer relationship management systemwas established. Over a period of time, CRM has helped business all over the world to capitalize their force on improving customer relationship and customer satisfaction. Customer relationship management denotes a company wide business strategy interfacing all client departments. However, mere implementation of CRM system is not enough to achieve the success. It needs to be used in a proper and organized way to allow the formation of individualized relationships with customers with an aim to build ever lasting customer relationship.

Customer Popup

Customer popup system is an integrated CRM that provides complete information whenever the user calls. On the landing of incoming calls, customer popup CRM identifies information such as name, address, incoming time of the caller, incoming number of the caller and stores to the data bank by assigning an automatically generated caller id. The information can later on be used for various purposes. The integrated CRM system pops a window as soon as the caller calls. CRM software is used for storage of detailed client information which is then pointed to PC through a LAN operator. This helps the operator to instantly see form where the incoming call is done along with caller’s name and detailed address. The information bank or the data bank is so well designed that the data can be fetched instantly at any point of time. Customer popup CRM system gives a professional edge thereby saving valuable money, time and resource of the company as well as the client.

Functional and Technical Description:

>> Customer popup/CRM easily differentiates blacklist entry.

>> Display detailed caller information instantly

>> Once stored in the database, the operator can easily edit caller’s information at any moment of time.

>> The system comprises of user friendly graphical user interface.

>> Easy search options for caller id and customer information.

>> The operator can automatically filtrate unwanted numbers in the call id.

>> Compatible to Windows 2000 / XP / 2003 and various other operating systems

>> Very well compatible to DTMF and FSK lines.

Applications

>> Marketing and sales organizations

>> Real Estate Builders

>> Automobile Dealers

>> IT Companies

>> Call Centers

>> Business Consultants

Headset solutions provider offers customer popup CRM system, caller id popup and CRM system that helps in maintaining complete database of customers which can be used for future prospects. Visit http://www.hjelectronics.com/customer_popup_crm.html for more information.

There are two evils for those who are continuously involved in making their living using telephone: constantly picking up the headset every time when some once calls and tormenting twisting of that wired curly cord. Service agents, tele callers, receptionists and sales people who are continuously involved in the process of calling are the most affected by such telephone headsets. Keeping this in mind headset solutions provider is continuously involved in offering affordable headset solutions that suits Indian conditions and supports wireless network. With carefully designed headsets end excellent attenuation, each headset range offers best performance providing effective communication even in high noise environment. Headset solutions include following systems:    

Telephone Headset

Telephone headsets have played a crucial and important role when it comes to communication. A telephone headset is a small, light weight device that has a speaker and allows hands free operations. They are also referred to as voice communication equipment that establishes a simpler connection. Headset solution supplier in India provides wide range of affordable telephone headsets including luminous headsets, chameleon headsets and kyung-jin headsets. These headsets are widely used in call centers, crane operations, defense services, mining operations and many such industries. Such cost-effective and time saving solutions are a boon in downturn and it’s in the interest of companies and organizations to replace all their old telephones with latest telephone headsets.

Headset Amplifiers

Amplifiers are nothing but small size devices used for increasing the amplitude of the signal. In headset amplifiers too, they function the same way. These amplifiers make the sound being transmitted through the phone louder so that it can be clearly heard. Headset amplifiers come under various categories including luminous amplifiers, chameleon amplifiers and kyun-jin amplifiers. These headset amplifiers are battery operated and can even be used with telephone to amplify sound. They are well equipped with innovative background noise reduction with DSP enhancing voice quality.  

Headset Dialers

Headset dialers are automatic devices well equipped with flash control, mute control and indicator. Durability and dependability are two hallmarks of latest headset dialers. They are famous for making a big impression without leaving large foot prints. Wide variety of headset dialers include luminous dialers, chameleon dialers and kyung-jin dialers all having special characteristic of providing clear voice. Customized headset dialers use RJ-11 jack for headset and a headset phone call button for easy accessibility. It is extendable to another phone and provides complete reliability for better communication.

Telephone Headset Accessories

Telephone headsets and telephone headset accessories allows hands-free operations specially for those whose work involves continuous calling. Telephone headset accessories including y-cords, mics, sponge cushion tubes when combined with telephone headsets and telephone amplifiers are the most cost-effective communication solutions. These accessories are widely used in call centers, mobile headsets and many communication based companies.

The Indian headset industry is flooded with number of headset solutions supplier offering various headset accessories, telephone headset dialers and telephone headset amplifiers. If you are in search of affordable headset solutions providing maximum comfort, durability and unsurpassed quality, you are certainly at the right place. Visit http://www.hjelectronics.com/products.htm for more information.

Voice response system is defined as an automated system that uses speech synthesis in which sentences are formed by linking together pre recorded words from a pre organized database. Interactive voice response system is a one way communication process wherein the user interacts with a computer through series of instructions. As there is no requirement of human interaction in the whole process, the system reduced the cost overhead and provides better efficiency. Interactive voice system providers in India offers automated voice response system all over the world. The product mainly includes IVR portal manager, IVR voice production, IVR run time, IVR flow designer and many such IVR services.

IVR Flow Designer

IVR flow designer is a low level programming that converts conceptualization of IVR applications into practical implementation. They system is platform independent and is web as well as windows based. Well equipped with drag and drop technology, the call flow designer follows a step by step call flow design. Such IVR applications are powerful enough to be used effectively in standalone mode as well.

IVR Portal Manager

IVR portal manager provides a portal platform for telephony information, fax extension routing and computer technology integration. It offers an IVR flow service management for multiple flow services. It is a one stop solution that allows an organization to design, deliver and support advanced interactive voice response system for multitude of communications including mobile transactions, email, telephony and many such services.

IVR Voice Production

Interactive voice system suppliers offer IVR system well equipped with IVR voice production. The system is well equipped with built in voice production management system comprising of a rich library and acting as an interface between the user and the automated computer system. It offers multi language support and selection.

IVR Run Time System Monitor

An advanced IVR system comprises of IVR run time system monitor for monitoring of line channel and each running a different application. The system keeps track of incoming and abandoned calls and constructs a report for better management. IVR call flow usage monitoring system includes security management, channel status, communication channel setting and many such services.

IVR system also comprises of outbound call support including automated answering machines, voice mail tone, special information tones and many such hardware features. Industrial applications of IVR system include phone system, mobile card activation, daily alerts and reminder, movie schedules, dating and chat lines.

You will find various IVR system suppliers in India, but for better efficiency and reduced overall cost you must choose the best IVR system provider. Visit http://www.hjelectronics.com/ivr_intrective_voice_response_system.html for more information on interactive voice response system.

Headset dialers are light weight communication equipments engineered and manufactured for better productivity and supreme voice quality. Headsets are used for communicating from one point to another where wireless network do not work. http://www.hjelectronics.com has specialized in manufacturing and supplying best quality headset solutions that suits Indian surroundings and conditions. Our headset products are extremely durable and compatible with most single and multiple line phones. Wide range of headset dialers that we manufacture includes luminous headset dialers, chameleon headset dialers and kyung-jin headset dialers.

Luminous Headset Dialers

Luminous headset dialers are noise cancellation headsets that are specifically compatible with analog phones. They can be easily customized according to the user requirements and specifications. At H.J. Electronics, we manufacture and supply wide range of customized luminous headset dialers that suits your ergonomics. Our luminous headset dialers are well equipped with flash control, mute control, mute indicator and headset phone call button. They are comprised of various automatic functions including automatic phone answering function, headset phone answering function, ringing sound control function and redial function. Our luminous headset dialers are best suited for telephone and wireless operators.

Chameleon Headset Dialers

Headset dialers are the premier choice of enterprising call centers and telemarketers who are continuously involved in telecommunication technology. Chameleon headset dialers are one such headset dialers that are superbly engineered and best suited for companies involved in the telecommunication industry. H.J. Electronics is the leading distributor of chameleon headset dialers. Our customized chameleon headset dialers are well equipped with called id system, two way speaker phone with adjustable volume, ringer switch, tone/ pulse switch and many such more functionalities.

Kyung-Jin Headset Dialers
   
Asthetelecommunications industry is constantly changing, with the introduction of new and technologically driven headset dialers the companies are now able to focus on their core business rather than focusing on communication equipments. At H.J. Electronics, we offer state of the art affordable headet solutions including headset dialers, kyung-jin headset dialers and chameleonheadset dialers.Compatible with caller ID system, our customized kyung-jin headset dialers comprises of mechanical lock for digital locking, transmission volume controller, tone controller and last number redial facilities.

Suitable for call centers, telemarketing companies, and home offices, H.J. Electronics is continuously involved in manufacturing, supplying and distributing professional headset solution services including digital voice recording system, interactive voice response system, call accounting software, voice mail system and customer pop up/CRM.
If you are in search of headset products for your telemarketing company, your search ends here. Visit http://www.hjelectronics.com/luminous_headsets_dialer.htm for more details. We are just a click away.