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Chennai-based Uniphore launches speech analytics software for contact centres - Firstpost

Speech analytics will end up being the subsequent big disruptive technologies and also our newest item auMina will revolutionise the entire ecosystem simply by enhancing the particular reaction high quality and also customer satisfaction in the make contact with centre  drastically," mentioned Umesh Sachdev, co-founder along with CEO, Uniphore Computer Software Systems.

"With the particular deployment regarding auMina's cloud based service, users can enjoy enterprise class remedy with reduced costs. It also supplies http://shastera.com a real tangible return upon investment as well as empowers companies with the capability to correctly identify, analyze, predict along with appropriate enterprise problems in the shortest achievable time," the business said.

The answer enables make contact with centres drive critical company goals through analysing existing speech information to spot trends, predict outcomes and prescribe company process improvements.

Chennai-based speech recognition options company Uniphore Computer Software systems provides launched model 2.0 associated with its speech analytics computer software solution, auMina.

auMina supports over 25 Indian as well as international languages.

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auMina is really a speech analytics computer software answer that provides real-time actionable enterprise insights, measuring and constantly improving agents' knowledge, demeanor, sales abilities and also adherence for you to processes and policies.. "I am thrilled with most the sort of response we have witnessed today in the eminent CEO's, CXO's, CIO's as well as industry juggernauts